OfficeSwitch is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since OfficeSwitch was engineered
to integrate easily with enterprise front office and back-office systems, OfficeSwitch delivers significant cost benefits, revenue benefits and intangible
benefits with a limited upfront investment. OfficeSwitch not only allows users to achieve return on investment in a limited time frame, but also provides a
successful solution to their customer interaction and organizational efficiency strategies.
The main advantage of hosted call center solutions is that it's very easy to get started. With a hosted service, you can get access to enterprise-level
features even if you have only a handful of agents.
A full blended Customer Interaction Management offering including, from a very strong telephony solution (our original focus), a unique interaction control
language and development environment, a strong outbound & predictive dialing solution, e-mail servicing, web-collaboration and chat, all on top of a consolidated
view of the customer and supporting a massive campaign & responses environment. Customer interactions are routed using the same business rules, regardless
of the channel chosen by the customer. We offer a modular but tightly integrated solution, where all modules were designed from inception to work together
but can also be deployed as stand-alone.