Call Center Solutions

Otscom has specialized in global Call Center Solutions to deliver a wide range of customers requiring inbound and outbound Call Centers. We utilize a network of our Call Centers-sometimes in conjunction with a strategic Alliance Partner - to deliver customized solutions around the world to customers. The range of solutions extends from small groups of home agents to large, multi-lingual locations with round-the-year service capabilities.

Flexibility is the key differential we offer and that flexibility allows us to customize solutions to each customer's need and requirements.

Call Center Franchise

A unique offering in our product and service portfolio is the "OTSCOM CALL CENTER FRANCHISE". We have identified a market demand to have all of the solutions made available as One Total Solution. Otscom has done so and branded it the "Call Center Franchise" solution.

The term franchise comes from the French verb, franchir, meaning to free. It literally means freedom from some burden or restriction. In modern commerce, it has come to mean the right or privilege to conduct business under someone else’s proprietary name and style. Our solution will provide potential franchisees with a turnkey call center offering. All of the franchisees will also benefit from the purchasing power of Otscom. Some key advantages of clients buying our call center franchise solution are know-how, volume discounts, name recognition, advertising, exclusive territory and much more. The initial investment for a start-up call center will be the investment in facilities, franchise fees, other start-up costs, advertising fees and royalties.

Many organizations recognize the value of a call center solution, however, most find it very difficult to incorporate the required investment in time and resources into such an initiative. Furthermore, most organizations cannot effectively support an ongoing call center operation and post-implementation without jeopardizing the focus and management of their core business. This generates the opportunity to purchase a turnkey solution and associated value-added services, including the ongoing management. We believe that this solution is the enabler for small to medium-sized organizations to incorporate a call center solution into their strategic plans. This, in turn, results in a significantly new market segment with a huge opportunity.

To support and promote economic development in underdeveloped regions, the government of Canada is providing government subsidies and support to encourage call center startup businesses. In order to provide our VOA services and showcase to our customers the many options we deliver in implementing a world-class call center we need to build a state-of-the-art facility. We plan to build the first call center in Toronto downtown. Which will not only provide the necessary infrastructure and resources for the initial launch of services in May 2000 but also act as a Demo facility for customers to visit and see how a Call Center operates. Customers will also get an appreciation of everything that comes together in delivering a call center solution. This will assist our customer's decision-making process, as they will have all the facts and numbers on the franchise.

Remote Pizza Agent

The Pizza Industry is highly unique and requires Pizza businesses to have unique, innovative and proven solutions to have a competitive winning edge. Otscom brings three decades of Call Center and Telecommunications Industry experience to offer one of the most professional “Remote Pizza Agent” program globally. Our main strength is our people, who are fully qualified in the Pizza order taking, customer service and store support operations and processes; they are professional and reliable. Our team is Passionate about what they do. We provide fully dedicated call center service to each client, with no overlap or sharing or resources of infrastructure.

Our Infrastructure is tested and proven, fully redundant, secure and reliable. Housed in Carrier-class data centers located at 151 Front Street, Toronto, 55 Yonge Street, Toronto, Pathways Communications, Markham, and Hamilton. All these locations are in Canada and they are fully load-balanced and diversified. We never comprise quality and standards, which are the fundamental basis of our service delivery. Along with having very strict quality standards and guidelines, we conduct proactive monitoring to ensure Audits, Feedbacks, and problem resolutions.

Otscom Professional Training Institute has been operating successfully for ten years and delivering industry-leading professionals in the call center market. We pride ourselves in hiring, training, retaining and providing to our customers the highest quality resources the industry has to offer globally. We are The Call Center People and we own and manage the entire call center supply chain. It will be our pleasure to service your needs, please review our service commercials, lead times and contact us to start a risk-free, no contract and no obligation. Live Field Trial.

Virtual Office Agent

Otscom has recently completed its development of the live agent service portfolio, called the Virtual Office Agent (VOA). We have several unique services offered under the VOA portfolio, as described in detail below. This portfolio will be offered on the infrastructure designed and built to deliver the “Call Center Franchise” offering. Outstanding services at competitive prices will be provided by VOA through live, friendly, message handling experts. Our goal is to add a live and enthusiastic voice to all Computer, Network and Voice Communications for all the services offered via the VOA service portfolio.

  • Virtual (anywhere, anytime, worldwide)

  • Office (business-related)

  • Agent (live operator, multi-lingual)

  • Service (a total solution offering)